LOST or DAMAGED PACKAGES:

We are responsible for:

  • Lost packages during transit (With correct addresses)

 

  • Spilled packages (Please keep all packing material and notify us within 1business day)

 

  • Reshipping fees for returned packages (With correct and completed addresses)

 

We are not responsible for:

  • Lost packages (With incorrect or incomplete addresses). Please contact the postal carrier listed in your tracking information

 

  • Packages that have been verified as delivered by the postal carrier listed in your tracking information

 

  • Reshipping fees for returned packages (With incorrect or incomplete addresses)