Customer Service

Customer Service
Our promise is to provide you with the best service possible. Listed below is general information to help you understand our policies. If you have any additional questions or concerns please call 1.800.768.ETAE(3823) or email us info@etaeproducts.com and someone will be glad to assist you.

Phone Orders
Although we encourage our customers to place their orders using our secure online ordering system, you may also place an order by telephone. Please call 1.800.768.ETAE(3823) between the hours of 9am-5pm EST., Monday through Saturday.

Payments
We accept Mastercard, Visa, Discover, and American Express credit cards. We also accept checks and money orders by mail, please allow extra time for the clearing of personal checks.

Damaged Items/Wrong Merchandise
Please inspect your package upon arrival, if you've received the wrong merchandise or if there is damage to an actual product; ex: spillage, please contact our customer service immediately at 1.800.768.ETAE(3823). Do not dispose of packaging material.

Returns for Damaged or Wrong Items
We accept returns for orders placed with our company by phone or online, within 15 days of receipt. If you need to make a return, call 1.800.768.ETAE(3823) to speak with a representative that can further assist you. We are not obligated to accept a return of used products.

Sales Tax
We are required by law to collect 8% sales tax on orders billed or shipped to the state of Pennsylvania.

Shipping
Orders received by 4:00 pm EST. Monday-Thursday (excluding major holidays), will be processed within 24hrs. Arrival should be expected around 3-7 business days.

Orders shipped to P.O. boxes and APO/FPO’s will be delivered by the US Postal Service.

Expedited (Overnight or Second Day Air): orders placed by 1pm will be shipped the same day Monday-Friday, EST. Exceptions may include the busy Christmas shipping season and the Tuesday after a 3 day weekend.

International orders may take 3 additonal business days to arrive.

Delivery Method:

Standard: USPS Priority mail ($8.95 flate rate)
Expedited: Phone Orders only (Call for quote)
International: USPS (39.95 flat rate)

Address
E’TAE Natural Products
6732 Germantown Ave
Philadelphia, PA. 19119
1.800.768.ETAE(3823)